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My order never arrived/I can't find my delivered package

We apologize if you order does not arrive within the estimated delivery time frame. Please track your order using the information provided in your shipping confirmation email. 

Occasionally, packages may become lost in transit, delivered to an incorrect address, or left with someone who has accepted the package on your behalf such as a co-worker, family member, neighbor, or building manager. Packages may also be left at your front door, garage, or tucked behind bushes out of plain view. 

If you still can't locate your order please contact us so that we can start a trace for you. This process can take up to 10-14 business days. 

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