Returns & Exchanges
We want to make sure you are completely satisfied with your purchases.
If for any reason you are not happy with your purchase, you may return it within 30 days of delivery for a full refund of the purchase price, less shipping/handling, return shipping/handling (if using an NJP-issued return shipping label), and a 15% restocking fee. We process credits for returns within 3 business days of receipt of the returned item(s) and provide the credit due using the form of payment that you used in the original purchase.
Returned merchandise must be unopened and in its original packaging. Used merchandise can not be returned for credit or refund. Returns of opened merchandise will not be accepted nor will payment be refunded or store credit offered. Refunds or credit will only be issued after the returned merchandise is received and inspected.
Return Authorization Numbers are required on all returns. To obtain a Return Authorization Number, please contact us and a customer service representative will be happy to assist you.
Please Note: due to U.S. health regulations, we regret that we cannot accept any returns, for any reason, of the following items: Makeup, Cosmetics, Skin Care, and Hair Care products.
If the merchandise was damaged in transit, please see the related article on this topic. We reserve the right to approve or deny any return, refund, or store credit request for any reason, at our sole discretion.